Stop Fighting Fires, Start Solving Problems
Learn why reactive "firefighting" never eliminates the issues you face — and how a simple, four-step lean framework gives you a repeatable, scientific approach to solving problems at the root so they don't come back.
Find the Root Cause, Not Just the Symptom
Discover practical tools — including 5 Why analysis, fishbone diagrams, and standards review — that help you dig beneath the surface of any problem. Learn how to confirm you've found the real cause before investing in a fix.
Build Countermeasures That Actually Stick
Understand what makes a countermeasure effective: targeting the root cause, testing on a small scale first, and error-proofing the process so success doesn't depend on anyone being perfect.
About the Course
This on-demand course is designed for healthcare and laboratory professionals who are tired of solving the same problems over and over. Grounded in lean principles and the PDCA (Plan-Do-Check-Act) method, the course walks through a straightforward four-quadrant problem-solving framework — defining the problem, determining the root cause, developing countermeasures, and measuring effectiveness. Rather than complex tools built for specialists, you'll learn approachable, practical techniques that can be applied immediately to the real process challenges you face every day.
Meet Your Instructor, Daniel Crawford
Daniel Crawford, Director of Engineering at TrippNT, is a Lean trainer with 14 years of experience experience teaching lean and leadership principles. He teaches practical, timeless concepts and behaviors for effective problem solving.
Ready to Stop Firefighting for Good?
Enroll now to build a practical, repeatable approach to problem solving that gets to the root of issues — and keeps them from coming back. Start applying lean tools that work in the real environment where you work every day.